GENERAL CONDITIONS
This document regulates the GENERAL TERMS and CONDITIONS OF CONTRACT for the online reservation services of FREIXINAL, SL, with registered office at Calle Vallderoure 17-23 08370 Calella, Barcelona and registered in the Mercantile Registry of Barcelona, Volume 24417, Folio 83, Sheet b72716, Entry 10. The terms "You" and "User" are used here to refer to all individuals and/or entities that for any reason access www.hotelbonrepos.net or use the services. The use of these services will imply full and unreserved acceptance, as well as the validity of each and every one of the General Terms and/or Conditions - which will be automatically considered incorporated into the contract signed with FREIXINAL SA, without the need for their written transcription therein, included in the latest updated version of these General Terms and/or Conditions. That is a person with sufficient capacity to contract and who assumes all the obligations set forth herein.
USE OF THE ONLINE BOOKING SERVICES OF HOTEL BON REPÒS PRE-BOOKING SERVICES The online pre-booking services are for information purposes only and are intended solely to offer the user the opportunity to check room availability in a hotel or city of their choice. Within 24 hours the user will receive an email confirming whether their reservation has been made, and will only be binding once accepted by FREIXINAL SA by confirming the reservation by email and payment for it by the user. The user must check the reservation confirmation and notify FREIXINAL SA immediately in writing of any error ONLINE BOOKING SERVICES Each of the General Terms and/or Conditions - which will be automatically considered incorporated into the contract signed with FREIXINAL SA, without the need for their written transcription therein, included in the latest updated version of these General Terms and/or Conditions. That is a person with sufficient capacity to enter into a contract and who assumes all the obligations set forth herein. The purpose of the online reservation services is to reserve a room at the Bon Repòs hotel.
The use of these services will imply full and unreserved acceptance, as well as the validity of each and every one of the General Terms and/or Conditions - which will be automatically considered incorporated into the contract signed with FREIXINAL SA, without the need for their written transcription therein - included in the latest updated version of these General Terms and/or Conditions.
CONTRACTING PROCEDURE
When using the service, the user will receive a confirmation email which will include confirmation that their purchase order is in the process of being confirmed. If the card is not valid, we will send an email requesting card information. The user will have 24 hours to send the correct card information and if they do not respond, the reservation will be automatically cancelled.
In case of not showing up at the hotel without prior notice, 100% of the stay will be charged as a NO SHOW / NO SHOW (VAT and taxes included).
TERMINATION OF THE CONTRACT OR CANCELLATION OF THE RESERVATION
The cancellation policy will depend on the rate booked. In the case of the NON-REFUNDABLE rate, the cancellation of the reservation will imply the charge of 100% of the reservation as it is a rate contracted with the NON-REFUNDABLE condition.
General cancellation conditions FLEXIBLE rate.
Cancellations can be made free of charge up to 7 days before arrival.
For cancellations made between 6 days and up to 24 hours before arrival, the amount corresponding to the first night will be charged as cancellation fees. In case of cancellation less than 24 hours in advance or in case of No Show, the entire reservation will be charged.
The client, through the link that will be found in the email that is sent to him, has to make the payment of the amount of the first night maximum 7 days before arrival at the hotel.
The hotel does not automatically charge the fee and does not withdraw any amount.
The rest of the amount can be paid upon arrival at the hotel, by bank card or in cash.
NO SHOW: 100% of reservation fee (VAT and taxes included). This clause is not valid for reservations made with special rates. In this case, the conditions established for each rate will apply.
MINOR POLICY Minors under 18 years of age must stay at the Hotel accompanied by their parents, guardians or adults duly authorized by them. Hotel staff may request relevant documentation identifying adults as their parents/guardians or authorized persons.
PRICES PER ROOM AND NIGHT Prices are only valid in writing and for the period indicated therein. Where there are justifiable reasons, FREIXINAL SA reserves the right to modify these rates without prior notice. Prices relating to the reservation will be indicated to you during the reservation process.
Obvious errors and typos are not binding. For example, if you book a room for one night that was mistakenly offered at €1, we can simply cancel the Booking and refund any amount you have paid.
The aforementioned local taxes must be paid directly at the hotel. The prices shown at the time of booking include VAT (or equivalent tax) according to the tax rate applicable at that time. In the event that the tax rate changes between the date of booking and the date of delivery of the services, generating a disparity, according to tax regulations, the tax rate that will be applied to the final price will be the one applicable at the time of delivery of the services or the accrual of the tax, even in cases where this would cause an increase in relation to the final price indicated to the client during the booking.
BOOKING REGULATIONS The user undertakes to register on the day of arrival at the establishment in accordance with the requirements established by current regulations, to comply with safety, coexistence and hygiene regulations as established by the Management of the establishment, to respect the facilities and equipment and to pay the contracted services on the invoice at the establishment on the day of arrival, as well as the provisions of the Internal Regulations of the establishment. Consequently, the user is obliged not to use the services for illegal purposes or effects and/or contrary to the provisions of these General Terms and/or Conditions of contract, harmful to the rights and/or interests of third parties or which, in any way, may damage the services, FREIXINAL SA and/or its image. FREIXINAL SA may, for the sake of speed and for the benefit of users, unilaterally modify, at any time and without prior notice, the services provided, or the operating, technical and usage conditions of the services. Likewise, users, in order to improve the service and establish an optimal level of quality, a priority objective of FREIXINAL SA, may suggest any modifications they deem useful, by contacting those responsible for the page through the email address: reservas@hotelbonrepos.net
EXCLUSION OF WARRANTIES AND LIABILITY FREIXINAL SA does not guarantee the reliability, availability or continuity of the services made available to the user, and therefore excludes any liability for damages and/or losses that may be due to the lack of availability, reliability or continuity of its website or its services, although it will try to provide, to the extent of its possibilities, technical assistance to the affected person, as well as try to immediately reestablish the interruption, making available to them, to the extent of its possibilities, alternative means. FREIXINAL SA is not obliged to control and does not control beforehand the absence of viruses or elements in the contents, which may cause alterations in the software or hardware of the users or people who visit the pages, and therefore will not be liable for damages and losses of any nature that may arise from them. IF FREIXINAL SA, despite acting with due foresight and diligence, is unable to provide the contracted rooms for reasons beyond its control and if it is impossible to provide the services under the agreed conditions, FREIXINAL SA will offer the user the option of choosing a full refund of the amount paid or replacing it with another service of similar characteristics in terms of category or quality. If the replacement service turns out to be of an inferior category or quality, FREIXINAL SA will refund the difference.
SAFEGUARDING OF THE GENERAL TERMS AND/OR CONDITIONS OF CONTRACT If one of the stipulations of these general terms and/or conditions of contract is declared null or void, the rest of the general terms and conditions will remain in the agreed terms. FREIXINAL SA undertakes to replace the stipulation affected by the nullity by coming as close as possible to the intention initially pursued by the parties. No stipulation in this contract will in any way affect the mandatory provisions regarding consumers. If you are not a consumer, you expressly waive your right of withdrawal.
CORRECT USE OF THE CONTENTS OF THE WEBSITE BY THE USER HOTEL BON REPOS declares that the industrial property rights (Trademarks, Trade names, etc.) that appear on this Website are its property and/or are legitimately exploited by virtue of agreements or licenses of use, being duly protected by the existing Regulations on Industrial Property. The User undertakes to use the Website in a diligent, correct and lawful manner and, in particular, undertakes to refrain from: Deleting, evading or manipulating the "copyright", trademarks and other identifying data of the rights of HOTEL BON REPOS or its owners incorporated into the contents and/or products marketed from the HOTEL BON REPOS Website, as well as the technical protection devices, digital fingerprints or any information mechanisms that they may contain. Using the contents and, in particular, the information of HOTEL BON REPÒS obtained through its Web Site to send advertising, communications for direct sales or for any other type of commercial purpose, unsolicited messages addressed to a plurality of people. Reproducing or copying, distributing, allowing public access through any form of public communication, transforming or modifying the contents, unless authorized by the owner of the corresponding rights or it is legally permitted. In general, using the contents in a manner, for purposes or with effects contrary to the law, morality and generally accepted good customs or public order. HOTEL BON REPOS does not grant any license or authorization of use of any kind on its industrial and intellectual property rights or on any other property or right related to its Web Site. Procedure in case of violation of intellectual property rights. In the event that any User or third party considers that any of the content has been introduced into their Website in violation of their intellectual property rights, they must send a notification to FREIXINAL SA with complete and precise information about their data and the intellectual property rights allegedly infringed, as well as the Website. www.hotelbonrepos.net
ACCEPTANCE OF RULES OF USE The user is aware that the use of the online pre-booking and booking services implies full and unreserved acceptance of each of the clauses comprising the rules of use of www.hotelbonrepos.net, in the version published at the time the user contracts the service. These rules of use complete the present general terms and conditions in everything in which they do not oppose them. Therefore, the user must be aware of the importance of consulting the rules of this page, prior to accessing and/or using these services. The user/client can submit any type of claim through the form located here: reservas@hotelbonrepos.net RIGHT TO MODIFY THE TERMS AND/OR GENERAL CONTRACTING CONDITIONS FREIXINAL SA reserves the right to modify these Terms and/or General Contracting Conditions, informing users of the modifications made through www.hotelbonrepos.net.
APPLICABLE LAW AND COMPETENT JURISDICTION These general terms and/or conditions of contract are governed by Spanish law. FREIXINAL SA and the users, for the resolution of any controversy that may arise, with respect to its validity, execution, compliance or resolution, in whole or in part, submit, expressly waiving their own jurisdiction or any other jurisdiction that, where applicable, may correspond to them, to the jurisdiction of the courts and tribunals of the CCAA. This contract constitutes the complete and integral expression of the agreement between FREIXINAL SA and the user, and replaces all previous pacts, commitments, statements or agreements, both written and oral, that have previously existed between both parties. In all cases, any controversy that arises from the provision of services at the hotel in which the client is staying will be submitted to the consumer courts.
Last updated: January 31, 2025
